Corporate Governance

Overview

The LCBO is a provincial government enterprise reporting to the Minister of Finance.

The LCBO is accountable to its stakeholders in a number of ways, including:

  • its Annual Report, required to be tabled in the Provincial Legislature and available for all Ontarians to review, either in print or online, by clicking here.
  • annual audits of LCBO financial statements by the Office of the Provincial Auditor, as well as internal value-for-money audits of specific LCBO programs, including store planning.
  • public access to records under the Freedom of Information and Protection of Privacy Act.
  • Board Members appointed by the Lieutenant-Governor, through Orders-in-Council, on the recommendation of the Premier and the Minister of Finance.
  • various statutory reporting requirements under the Liquor Control Act to the Minister of Finance.
  • compliance with Management Board's Agency Accountability Directives.
  • compliance with the LCBO Code of Business Conduct. View PDF.

The LCBO corporate structure is comprised of:

  • Office of the Chair
  • Office of the President and Chief Executive Officer
  • Retail, including Retail Operations and Store Development and Real Estate
  • Sales and Marketing, including Merchandising, Marketing and Customer Insights, and Vintages
  • Logistics and Quality Assurance
  • Finance and Administration
  • Information Technology
  • Human Resources
  • Strategic Planning
  • Resource Protection
  • Legal Services
  • Policy and Government Relations, including Corporate Affairs, Freedom of Information and Privacy, and Social Responsibility and Environment
  • Corporate Communications, including Broadcast Production Group and French Language Services.

Board

The LCBO has a Board of up to 11 members. They are appointed by the Lieutenant-Governor, through Orders-in-Council, on the recommendation of the Premier and the Minister of Finance. Members are appointed for a term of up to five years and terms can be renewed. There are regular monthly Board meetings.

The mandate of the Board is to supervise the business affairs of the LCBO. Among its most important responsibilities are:

  • ensuring that the LCBO provides high-quality service to the public;
  • developing and approving the strategic plan and monitoring management's success in meeting its business plans;
  • approving annual financial plans;
  • ensuring that the organization remains financially sound;
  • assessing the management of business risks;
  • submitting an annual financial plan to the Minister of Finance;
  • ensuring the organization has communications programs to inform stakeholders of significant business developments;
  • ensuring that the LCBO performs its regulatory role in a fair and impartial manner.

Audit Committee

The Audit Committee assists the Board of Directors with oversight of the integrity of LCBO’s financial statements; the financial reporting process; the systems of internal control and risk management functions; and the performance of the Internal Audit Services Department’s functions.

Governance Committee

The Governance Committee is responsible for recommending the LCBO's corporate governance policies and practices and ensuring that the LCBO adheres to sound corporate governance principles.

Human Resources and Compensation Committee

The Human Resources and Compensation Committee assists the Board of Directors with oversight and makes recommendations concerning human resources and compensation matters, including workplace health and safety, employment equity and talent management strategies and programs to ensure LCBO has the employee capabilities to achieve its goals.

Health and Safety Committee

The Board approves an annual Health and Safety policy and ensures it is kept informed of health and safety issues through regular reports at Board meetings.

Store Planning and Development Committee

This is a management committee that reviews real estate and leasing decisions and makes recommendations to the Board.

Listing Appeals Committee

This is a management committee that reviews LCBO decisions refusing the purchase of a beverage alcohol product and also decisions to discontinue carrying such a product.

Board Members

As of April 2017, are :

Penny Lipsett, Acting Chair

Penny Lipsett is an investor and government relations specialist.

She spent much of her career in the political and business worlds. Following graduation from the University of Western Ontario, she worked as a special assistant on Parliament Hill in Ottawa during the Trudeau years. Following this and until 1992, she worked for Xerox Canada in increasingly responsible roles concluding with the management of all corporate affairs functions.

Ms. Lipsett has run her own consulting practice with a focus on investor and government relations since 1993. She is a member of the board of directors of Bank of America, MBNA Canada and Ontario Place Corporation.

She was appointed to the LCBO Board in May 2007 and was renewed in February 2017 for an additional two-year term.

Noble Chummar, Member, LCBO Board, and chair, Governance Committee

Noble Chummar is a partner with Cassels Brock & Blackwell LLP, a leading Canadian law firm with offices in Toronto and Vancouver and is a member of the firm’s Business Law and Government Relations groups. He advises clients on public policy matters from a wide range of industry sectors, including energy, government, education, pharmaceutical, hospitals, insurance, mining, transportation, banking, retail and real estate development. 

Noble serves on a number of private and public sector boards, and has served two terms at the College of Physicians and Surgeons, the regulatory body that governs doctors in the Province of Ontario.  He is also a strategic advisor to the Chairman of the Toronto 2015 Pan Am/Parapan Am Games, and a past president of the Empire Club of Canada.

Noble has been decorated with the government of Canada’s 125th Anniversary of the Confederation of Canada medal and the Queen’s Diamond Jubilee medal.

He graduated from law school at the London School of Economics and also received his Masters of Law from Osgoode Hall Law School. Noble is a graduate of the corporate directors' program at the Rotman School of Management at the University of Toronto and is a member of the Institute of Corporate Directors. His passions include film, SCUBA diving and travel.

Noble was appointed to the LCBO Board in July 2014 and was renewed in July 2016 for an additional three-year term.

DAVID GRAHAM, MEMBER, LCBO BOARD, AND MEMBER, AUDIT COMMITTEE

David Graham is a public sector executive with extensive experience in governance and accountability, change leadership/management and corporate relations. He is dedicated to improving the customer experience and is recognized for strategic thinking and innovation, with a demonstrated ability to build high-performing teams and align diverse operations in support of common goals.

As CFO and Vice President of Finance and Corporate Services at Providence Healthcare, St. Joseph’s Health Centre and St. Michael's Hospital Health Network, he provides strategic oversight to a broad portfolio, including finance, development, environmental, food and ancillary services, plant operations and purchasing. Previously, David led the Corporate Services team at Mohawk College, where he enabled an enormous transformation of Mohawk’s facilities and business processes through redesign and forward-thinking business and financing practices.

David holds a Bachelor of Applied Science from Ryerson University, a Masters of Business Administration from the University of Windsor and an Executive Masters of Business Administration from the Richard Ivey School of Business at Western University. In addition, David is a Certified Management Accountant (CMA) and a Chartered Professional Accountant (CPA).

David was appointed to the LCBO Board in August 2017 for a three-year term.

Cheryl Hooper, Member, LCBO Board, and Chair, Audit Committee

Ms Hooper has acquired extensive financial and managerial background across diverse industries in multiple capacities, including C-suite, board and international experience. She has an MBA from York University, is a CPA, CA and is a member of the Institute of Corporate Directors.

As a board member of Velan Inc., a public company with international operations, she is chair of the Audit Committee and a member of the Corporate Governance and Human Resource Committee. Previous board involvement included not-for-profit organizations in Toronto, Quebec and France.

From 2005 to 2012, Ms Hooper was employed at the Canadian Public Accountability Board (CPAB), Canada’s regulator of public company auditors. Prior to joining CPAB, she was president of a Montreal-based company providing strategic consulting, financial monitoring and management services to a high net worth family with forestry and real estate holdings in Canada and internationally. From 1983 to 2004, Ms Hooper worked for Olympia & York Developments and then its property management successor, O & Y Properties Inc., where she became its first Chief Operating Officer in 1993.

Earlier in her career, Ms Hooper worked at Ernst & Young (then Clarkson Gordon), Bishop’s University where she was an assistant professor and Shaw Festival where she was their first controller.

Cheryl was appointed to the LCBO Board in February 2014 and was renewed in February 2016 for an additional two-year term.

WM. JOHN MOWAT, MEMBER, LCBO BOARD, AND MEMBER, AUDIT COMMITTEE

John Mowat is President and CEO of The Logistics Alliance Inc., a 4PL Supply Chain Management company whose customers include more than 1,000 consumer packaged goods (CPG) companies and major national retail clients.

A business owner and corporate executive, John founded The Logistics Alliance Inc. in 1999, and has more than 50 years of experience in transportation, distribution, logistics, and supply chain. John has worked from the shop floor as a warehouse handler and truck driver, to the boardroom as both a CEO and board member. He has experience working with both family businesses and some of Canada’s largest companies.

With a focus on maximizing efficiency for clients, John has developed a proven reputation for building and strengthening businesses and effecting positive change.

John has a BA in Economics from York University. He has been involved with numerous industry associations and activities and is also a leader and fundraiser for the Look Good Feel Better and Facing Cancer Together programs for women surviving cancer, as well as other philanthropic activities.

John was appointed to the LCBO Board in August 2016.

SUSAN ROBINSON, MEMBER, LCBO BOARD, AND CHAIR, HUMAN RESOURCES AND COMPENSATION COMMITTEE

Susan Robinson is an executive with more than 25 years of experience leading human resource, marketing, strategy and communication teams in North America, Europe and Asia. She has extensive experience in human resource operations, labour relations, leadership development and change management.

Prior to her retirement from full-time work in 2009, some of her roles included: Vice President, Learning, Xerox Corporation; Vice President, Human Resources and Total Quality Management, Telus; Vice President, Human Resources Canada and then Europe, for Baxter Healthcare; Global Senior Vice President, Human Resources and Corporate Communications, Manulife Financial.

Susan is known in the human resources and business community for her ability to lead large scale change initiatives. She has successfully led significant change in unionized and non-unionized environments. Since her retirement Susan has been consulting, on a part time basis, in the fields of HR strategy, succession planning and leadership development.

A lifelong volunteer, Susan was a founding Director of The Learning Partnership, the sponsor of “Take Your Kid to Work Day”, Chair of the Human Resource Professional Association’s annual award committee, Community Advisor committee member at Joseph Brant Hospital, and a Board Member of The Royal Botanical Gardens (Hamilton, Ontario).

Susan was appointed to the LCBO Board in August 2016.

LORI SPADORCIA, MEMBER, LCBO BOARD, AND MEMBER, GOVERNANCE COMMITTEE

Lori Spadorcia is Vice President, Communications and Partnerships, at the Centre for Addiction and Mental Health (CAMH). Her portfolio includes Community Engagement, Public Affairs, Public Policy, Strategic Planning, Health Equity and the Provincial Systems Support Program. A policy and communications expert, she supports the alignment of mission critical activities designed to be responsive to CAMH’s many stakeholders and is engaging partners and resources to better position the hospital to make a sustainable system contribution to mental health.

As a senior advisor to Cabinet Ministers at the Federal and Provincial level, Lori played a key role in finding solutions that yield advancements in public policy. At the Federal level, she led the negotiations with the provinces to spearhead the first Early Learning and Child Care Multilateral Framework, as well as Canada’s Innovation Strategy, which brought the private and non-profit sectors together with governments to implement a skills and learning action plan. In Ontario, Lori served as a senior advisor to the Minister of Finance, where she advised on the creation and execution of the provincial budget.

In addition to her role at CAMH, she serves on the board of Research Canada, advocating for Canada’s leadership in health research. A strong believer in investing in girls and women in Canada and internationally, she is also a founding board member of the global initiative G(irls)20.

She was appointed to the LCBO Board in February 2017 for a three-year term.

Michael Strople, Member, LCBO Board, and Member, HUMAN RESOURCES AND COMPENSATION COMMITTEE

Michael Strople is managing director, Canada, and president, Zayo Managed Services with the Zayo Group. Zayo, headquartered in Boulder, Colorado, builds and operates communications infrastructure, including fibre optic systems and data centres to provide the enormous bandwidth that drives the global economy. A licensed professional engineer with a bachelor of applied science in electrical engineering, he has more than two decades of experience in the telecommunications industry.

Michael joined Zayo (Zayo acquired Allstream from MTS in 2016) in October 2005, as vice-president, Technology, overseeing the integration of the MTS and Allstream networks. He then served as chief technology officer for the combined companies before being named president of Allstream. In his capacity as president, he was accountable for all aspects of the operations and strategic direction of Allstream.

His career began at Nortel Networks in 1994 in its Global Operations division as a research and development engineer. During his tenure, he acquired increasingly senior roles within the organization in both technical and customer relationship management. He worked closely with large global telecom carriers implement voice, data and wireless networks.

Michael is currently chair of MEF (Metro Ethernet Forum), an industry organization dedicated to realizing the vision of a seamlessly interconnected planet. He has previously been an advisory board member of the University of Toronto’s Master of Engineering in Telecommunications Executive Development Program. He also sat on the TR Tech board of directors, where he served as chair of its Governance Committee and its Technology Advisory Council.

Michael was appointed to the LCBO Board in February 2014 and was renewed in February 2016 for an additional two-year term.

Senior Team

Senior Team members, responsible for day-to-day operations and strategic planning, are:

Dr. George Soleas, President & Chief Executive Officer

George Soleas is responsible for corporate leadership and providing a forum for consultation and dialogue with the trade on matters affecting the beverage alcohol industry.

He joined the LCBO in 1997 as Director of Quality Assurance, overseeing the laboratory and quality services processes that ensure LCBO products are safe to drink and of a high quality. The LCBO became the first liquor jurisdiction in the world to be doubly accredited by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies from some 130 countries, based in Geneva, Switzerland.

In March 2008, George’s areas of responsibility were expanded to encompass Logistics, which involves procuring and distributing LCBO products. He oversees Customs and Excise clearances, transportation, warehousing and specialty services operations. He also supports supply chain projects to improve the flow of products through the logistics system.

In February 2013, he was named Executive Vice President and his portfolio grew further to include Information Technology, Store Development & Real Estate and Resource Protection.

George received his B.Sc. from McMaster University and M.Sc. and Ph.D. from the University of Toronto. His areas of interest have been the biochemical aspects of beverage alcohol constituents and their effect on humans. He trained in oenology at U.C. Davis and spent 11 years with the Canadian wine industry as a Director of Research and Quality Assurance for a major winery and chaired the Technical and Scientific Committee of the Canadian Wine Institute for nine years.

George chaired the National Quality Assurance Committee of the Canadian Association of Liquor Jurisdictions for 16 years. He represented the LCBO on many prestigious committees, including the “Expert Committee” of the World Wine Trade Group (WWTG), the American Society for Enology and Viticulture technical committee and the Cool Climate Oenology & Viticulture Institute (Brock University) where he is also a professional affiliate. He was appointed to the Special Graduate Faculty of the University of Guelph in support of the Department of Food Science. George has a masters certificate in Supply Chain & Logistics Management from the Schulich Executive Education Centre – York University where he is also a member of the Advisory Council and is an affiliate of the McMaster Institute for Transportation & Logistics and member of the Supply Chain and Logistics Management Institute.

In February 2009, George received the Ontario Imported Wine-Spirits-Beer Association’s Industry Partnership Award. In March 2016, he received the Greek Wine Industry Award in Athens for his more than quarter-century involvement in helping Greek wine producers improve the quality and marketing of their products.

His oenological and biochemical research has led to eight book chapters, 51 peer reviewed publications and several national and international industry and scientific presentations devoted to beverage alcohol.

JOYCE L. GRAY, CHIEF CUSTOMER OFFICER

Joyce Gray is responsible for the oversight and integration of LCBO’s customer-facing divisions including Sales, Marketing, Insights, Merchandising, Real Estate and Store Development and the Retail +600 store network. Serving as the critical voice of our customers at the leadership table, Joyce ensures a seamless, efficient, and engaging experience across LCBO’s physical and digital channels.

Joyce joined the LCBO in July 2017 and is a seasoned retail executive with global operational experience. She spent eight years as COO/EVP at Indigo Books in Toronto and prior to that was Vice President of Gap Inc. in New York. Additionally, Joyce spent nearly a decade working for the Walt Disney Company in a number of progressively senior roles including stores, product development, entertainment and global strategy operations.

A graduate of the University of Wisconsin-Stout, Joyce holds a Bachelor of Science in Retail with a Minor in Business Administration. She is a member of the National Retail Federation, Retail Council of Canada, and the National Association of Professional Women.  Joyce is active in a variety of community support organizations in Canada and the U.S. including the Syrian Community Center of Canada, Dress for Success, the Indigo Love of Reading Foundation and Veteran support organizations including the Wounded Warrior Project.

BEILI WONG, ACTING SENIOR VICE-PRESIDENT, FINANCE & ADMINISTRATION, AND CHIEF FINANCIAL OFFICER

Beili Wong is responsible for all areas of finance and administration, including preparation of statutory financial reports, statements and forecasts. She oversees the design and effectiveness of financial systems and controls, treasury functions and planning and budgeting activities. Beili is also responsible for overseeing grocery operations, risk and insurance requirements, directing administrative support for procurement and contract management, and activities related to document services. She provides executive oversight of the Supply Chain function and administrative oversight of Internal Audit Services.

Beili joined the LCBO in 2009.  She was the Chief Audit Executive and Executive Director of Internal Audit Services. Beili brought to the LCBO diverse experience derived from accounting, finance, internal audit leadership roles at organizations in both Canada and the United States, including Hudson's Bay Company and Shoppers Drug Mart. Beili has also successfully managed complex financial and operational audit projects in more than 10 countries across four continents.

Beili received her BA from Shanghai University in Shanghai, China and an MBA from Saint Martin's University in Washington State, USA. She is a Chartered Public Accountant/Chartered Accountant and a Certified Public Accountant (The Washington State Board of Accountancy). She is a member on the CPA Canada's Public Sector Auditing Standards Task Force and served as the inaugural Chair of the Board of Governors, Institute of Internal Auditors, Toronto chapter.

Mandesh Dosanjh, Senior Vice President, Supply Chain

Mandesh Dosanjh oversees the operations of LCBO’s five logistics facilities, which are tasked with the timely and efficient transport of products from suppliers to store shelves of the LCBO and our wholesale customers. He is also responsible for the Grocery Operations (wholesale) group and the Quality Assurance department, which ensures the products we sell are authentic and safe for consumption.

Mandesh is an experienced supply chain executive and business leader who has worked for some of Canada’s largest and most respected retail chains. He started his career with Loblaw Companies Limited in 2003 as an Engineering Analyst and, after three years, was promoted to Senior Manager of Supply Chain, where he led the development of an end-to-end supply chain strategy to support the introduction and growth of the company’s Joe Fresh apparel line. He held positions of increasing responsibility at Loblaw through 2011, a time when the company implemented a complete overhaul of its enterprise resource planning software.

From July 2012 until November 2016, he held key posts at fashion retailer Aritzia LP (Director, Supply Chain), discount retailer Target Canada (Director, Distribution) and food retailer Longo Brothers Fruit Markets (Director, Supply Chain).

Mandesh holds a Bachelor of Applied Science (Industrial Engineering) from the University of Toronto. 

Michael A. Eubanks, Senior Vice-President, Information Technology and Chief Information Officer 

Michael A. Eubanks is responsible for leveraging information and technologies in support of managing LCBO’s strategic and operational business plans.  Directing and supporting the Information Technology Division, he oversees LCBO’s technology investments, collaborating with stakeholders and suppliers to acquire a range of products best suited to achieving corporate and divisional business goals.

Michael brings to the LCBO diverse experience derived from IT leadership roles at major retail organizations in both Canada and the United States. He has held positions at Eaton’s, the Retail Council of Canada, Best Buy International and Canadian Tire Corporation. During his 20-year career, he has successfully managed complex IT projects in financial services, digital and mobile operations, and supply chain.

Prior to joining the LCBO, Michael co-founded the cloud­-based universal loyalty switching/recognition platform enterprise, One Inc.  He played a pivotal role in this successful venture, developing the conceptual architecture, building the first iteration of the cloud platform, filing several patents, trademarks for the technology, and completing a strategic alliance deal with a global payment network.

A graduate of York University, Michael has also completed the Information Technology Executive certification programs at UCLA and Anderson Business School, as well as other executive certification programs at Harvard Business School and the Rotman School of Business.

Patrick Ford, Senior Vice-President, Human Resources

Patrick Ford is responsible for human resources (HR) programs and services to help the LCBO meet its strategic goals. This includes compensation and benefits, health and safety, human resource services, training and development, employee relations and workplace diversity.

Patrick joined the LCBO in 2001 as a senior policy advisor and was later named manager, Corporate Policy (now Corporate Affairs). In 2006, he was appointed director, subsequently earning titles as senior director in 2007 and executive director in 2013.

As a director and executive director, Patrick analyzed, developed and proposed policy-based solutions to the Board and senior management, aligning them with LCBO and Government of Ontario strategic objectives. Collaborating with government ministries, he managed a wide range of strategic issues impacting the LCBO and the beverage alcohol industry. Some of these included external reviews of LCBO operations as well as overseeing the agency’s social responsibility alliances and international trade obligations.  

Patrick has also played a key role in program development and issues management for the LCBO, responsible for a variety of matters ranging from regulatory programs, strategic partnerships and industry supports to championing the organization’s environmental initiatives.

Prior to joining the LCBO, Patrick spent several years with the Ministry of Community and Social Services and the Ministry of Consumer and Business Services, with progressive responsibilities in a variety of social, marketplace policy and program roles. 

Penny Wyger, Senior Vice-President, General Counsel and Corporate Secretary

Penny Wyger is responsible for the provision of legal services and strategic direction on matters involving legal issues to all LCBO divisions. These include privacy matters, intellectual property, real estate, commercial leasing, labour and employment, advertising, procurement, international trade, public law, corporate governance and other commercial matters. She oversees and directs all litigation involving the LCBO.

Penny also provides legal advice to the Board and acts as Corporate Secretary to the Board as well as the Audit and Governance and Compensation Committees.

A graduate of the University of Western Ontario, she has a bachelor of arts degree in economics, a bachelor of laws and a master’s degree in public administration. She was called to the Ontario Bar in 1983.

Penny launched her career in the private sector, gaining seven years’ experience as a solicitor primarily in corporate and commercial law. Her public sector senior management experience spans more than two decades. She has been responsible for overseeing the legal affairs of three GTA cities, was the commissioner of Corporate Services for a large GTA municipality and led the Corporate Services division of another crown corporation before joining LCBO. She also served as a member of the Ontario Municipal Board.

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