Annual Report

Annual Report 2020-2021

The LCBO is a customer-centric retailer, dedicated to innovation and excellence in bringing the best of local and the world to the people of Ontario while ensuring a sustainable future. Wellness is our number-one priority as we strive for excellence to continuously deliver engaging, responsible shopping experiences, including enhancing our customer experience and strengthening our digital, retail, and wholesale channels.

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  • Dividend of $2.39 billion to the Government of Ontario to support critical services like healthcare, education, and infrastructure
  • Total number of active grocers selling beer, cider, and in some stores, wine, has hit its target of 450
  • eCommerce sales soared in response to the demand for greater convenience and the COVID-19 pandemic
  • Customer donations raised a record $13.6 million to support the health and wellbeing of Ontarians
  • LCBO Convenience Outlet (LCO) Program stores increased by 30, now servicing 396 communities, and supporting small businesses across Ontario

Annual Financial Statements