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LCBO and Aeroplan Partnership

Frequently Asked Questions

How do I become an Aeroplan® Member?
Joining is easy and free. You can create an account easily at aircanada.com/join to enroll in the program.

How can I earn Aeroplan points at LCBO?
Aeroplan Members will be able to earn one (1) Aeroplan Point for every $4.00 spent* at LCBO Retail Locations, the lcbo.com website, the LCBO mobile application, and on VintagesShopOnline.com. Aeroplan Members are also able to earn bonus Aeroplan Points on certain promotional offers, as determined by the LCBO.

What kind of LCBO purchases earn Aeroplan Points?
Aeroplan Members can earn Aeroplan points for purchases made in LCBO retail stores, on LCBO.com, in-app using the LCBO App and on VintagesShopOnline.com.

You cannot earn Aeroplan Points on delivery fees, HST, container deposits (included in the purchase price), gift card purchases or charity donations.

Where can I earn points for LCBO purchases?
The Aeroplan Program is only available to Aeroplan Members who make qualifying purchases at LCBO Retail Locations, the lcbo.com website, the LCBO mobile application, and Vintages Shop Online. Aeroplan Members will not be able to earn Aeroplan Points for beverage alcohol purchases from LCBO Convenience Outlets, duty free stores, licensees or grocery partners.

Who is eligible to earn Aeroplan points?
The Aeroplan rewards program is only available to LCBO retail customers. Wholesale customers (i.e. licensees, grocery partners and agents) are not eligible to earn Aeroplan points for LCBO purchases.

Only transactions made for non-commercial purposes are eligible for earning Aeroplan Points. Transactions that are not eligible to earn Aeroplan Points include purchases made on behalf of LCBO Convenience Outlets or agency stores, purchases made by agents representing manufacturers/suppliers, purchases made by licensees, and purchases made on behalf of an end consumer facilitated through a third party on-demand delivery platform (each, an “Ineligible Purchase”).

Do Aeroplan points expire? 
Yes. If there has been no activity in your account (ie. you haven’t earned, redeemed, donated, transferred or converted any points) for 18 months, your points will expire. So long as a member stays active and makes one transaction in an 18-month period, their points won’t expire.

For full details on the Aeroplan “inactivity policy” and how to keep your Aeroplan Points, visit:  aircanada.com/aeroplan-inactivitypolicy.

I have not used my Aeroplan account in 5 years. Does my account still work?
If you have not used your Aeroplan card in 5 years, you will need to get a new Aeroplan number so you can keep earning. Create a new Aeroplan account at aircanada.com/join.

®Aeroplan is a registered trademark of Aeroplan Inc., used under license.
®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.


Terms and Conditions
ELIGIBILITY & EARNING POINTS:
To be eligible to earn Aeroplan points (“Aeroplan Points”) with the Liquor Control Board of Ontario (“LCBO”) you must be an Aeroplan member (“Aeroplan Member”) and have an Aeroplan account in good standing, all in accordance with Aeroplan’s Terms and Conditions (the “Aeroplan Program”)

Only transactions made at LCBO retail stores, the lcbo.com website, the LCBO mobile application, and on Vintages Shop Online are eligible for earning Aeroplan Points. Please visit lcbo.com to find your nearest LCBO retail store location (each, an “LCBO Retail Location”).

How to Earn Points
To earn Aeroplan Points, simply (i) present your Aeroplan Member card at the check-out when you make a purchase at an LCBO Retail Location or, (ii) if you are making a purchase on the lcbo.com website, LCBO mobile application, or the Vintages Shop Online website, add your Aeroplan Member card number to your Vintages Shop Online account profile and you will earn Aeroplan Points with each qualifying Vintages Shop Online purchase.

Purchases made at any LCBO Retail Location, online or in the LCBO application prior to (i) an individual’s enrolment in the Aeroplan Program, or, (ii) November 16, 2021 are not eligible for the accumulation of Aeroplan Points.

Returns
In the event of a return or exchange relating to a transaction that has resulted in an accrual of Aeroplan Points, any Aeroplan Points earned on that transaction will be automatically adjusted (whether or not the Aeroplan Card or Aeroplan Card number is presented at the time of return or exchange). Adjustments may be made to Base Points and any Aeroplan Points earned through Product Bonus Offers.  The final total of Aeroplan Points earned for your transaction will be available in your Aeroplan Member account .

Adjustments (Errors) & Discrepancies
Aeroplan Points displayed on your transaction record at the time of purchase are estimates only and do not necessarily reflect the final amount of Aeroplan Points that will be issued to you. The LCBO reserves the right, in its discretion, to add, remove, make adjustments to, and/or correct any errors in, the amount of Aeroplan Points issued to Aeroplan Members, at any time and for any reason, with or without notice, including, without limitation, as a result of: (a) Aeroplan Points being erroneously earned or credited to your Aeroplan Member account; (b) issues with order fulfilment or product unavailability, for any reason; (c) issues with payment processing; and (d) Aeroplan Points earned at an incorrect, higher earn rate.

In the event of any discrepancy relating to Aeroplan Points earned at LCBO Retail Locations or through the lcbo.com website, LCBO mobile application, or Vintages Shop Online website, please contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com. The LCBO must be notified within twelve (12) months of the date on which the transaction relating to the discrepancy occurred. Only those discrepancies that are accompanied by an original receipt will be considered for adjustment.

For transactions in LCBO Retail Locations where the customer failed to present their Aeroplan Member card at the time of purchase, the customer may request the applicable Aeroplan Points by returning to the same LCBO Retail Location, only on the same day as the applicable transaction, with the original receipt and their Aeroplan Member Card. Otherwise, for transactions made online or in app, contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com to make your request within twelve (12) months of the transaction.

The final total of Aeroplan Points earned for your transaction will be available in your Aeroplan Member account


OFFERS:
Base Points Offer
Earn one (1) Aeroplan Point for every $4.00 spent (excluding delivery fees, taxes, container deposits, gift cards and charity donations) at LCBO Retail Locations, through the lcbo.com website, LCBO mobile application, or Vintages Shop Online (the “Base Points”). The total Aeroplan Points earned will be rounded down to the nearest whole Aeroplan Point.

Example: $18.90/$4.00 = 4.725, which will be rounded down to 4 Aeroplan Points earned.

Bonus Points Offers – Products
Select products may, in the LCBO’s discretion, be available at LCBO Retail Locations, the lcbo.com website, and LCBO mobile application, with time-limited bonus offers (“Product Bonus Offers”). The amount of bonus Aeroplan Points earned per product and the duration of the Product Bonus Offers may vary and are subject to change by the LCBO, without notice. All Product Bonus Offers are applicable only while supplies last. Not all LCBO Retail Locations will feature the same in-store Product Bonus Offers.


Taste & Travel Contest

*No purchase necessary. Contest starts on January 28, 2024, at 12:00 a.m. EST and ends on March 30, 2024, at 11:59 pm EDT. By purchasing any product on Aeroplan bonus points offer and scanning your Aeroplan membership card at checkout at any LCBO retail location or entering your Aeroplan membership number online on the LCBO website or the LCBO Mobile app when you make an online purchase, you will be entered for a chance to win one (1) of nine (9) grand prizes, each consisting of two (2) Economy Class, round-trip ticket(s) on any flight operated by Air Canada (including flights operated under the Air Canada Express® banner and operated by Air Canada Rouge®) from any Canadian Airport that Air Canada flies from to anywhere in the world that Air Canada flies and 100,000 Aeroplan points for your hotel stay courtesy of Aeroplan HotelSavers (approximate retail value of $8,800.00 CAD). One grand prize will be drawn for each week of the contest on April 25, 2024, 10:00 a.m. EDT, as follows: Week 1 January 28-February 3, 2024; Week 2 February 4-10, 2024; Week 3 February 11-17, 2024; Week 4 February 18-24, 2024; Week 5 February 25-March 2, 2024; Week 6 March 3-9, 2024; Week 7 March 10-16, 2024; Week 8 March 17-23, 2024; Week 9 March 24-31, 2024. Must be 19+ and legal resident of Ontario to enter. Odds of winning depend on the number of eligible entries. Limit of twenty-five (25) entries per person per week. Skill-testing question required. Mail-in entry option available. Opt-out available. See LCBO.com/aeroplancontest for full contest details. ®Aeroplan is a registered trademark of Aeroplan Inc., used under license. ® The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.

Vintages Cellar Collection Aeroplan Offer

*From February 15, 2024, at 12:01 a.m. EST to February 28, 2024, at 11:59 p.m. EST, Aeroplan Members will earn two hundred fifty (250) Aeroplan bonus points with each separate online purchase of $150 or more on Vintages Cellar Collection products (excluding delivery fees, taxes, container deposits, gift cards and charity donations), on the VintagesShopOnline.com website in one transaction. Offer available while supplies last. Please check VintagesShopOnline.com for product availability. Bordeaux Futures, Holiday gifting, Vintages Essentials, Vintages New Release Collection , Sake, Soju, Specialty Ordering, Kosher Wines and General List products are not eligible for this promotion. Please allow 6-8 weeks after the promotion ends to receive the Aeroplan bonus points. Other conditions may apply. Visit LCBO.com/aeroplan for full terms and conditions. ®Aeroplan is a registered trademark of Aeroplan® Inc., used under license. ®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.

Other Terms
Participation in the LCBO Aeroplan Program constitutes acceptance of these Terms and Conditions, along with Aeroplan’s Terms and Conditions. Offers may be added, removed or changed at any time, in the LCBO’s discretion. LCBO and Aeroplan reserve the right to terminate your participation in these offers if you violate any of these Terms and Conditions. For Aeroplan Product Bonus Offers, please allow 6-8 weeks after the Product Bonus Offer ends to receive the bonus Aeroplan Points.

If you have any questions about the LCBO Aeroplan Program, please contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com.