Frequently Asked Questions

How do I become an Aeroplan® Member?

Joining is easy and free. You can create an account easily at aircanada.com/join to enroll in the program.

How can I earn Aeroplan points at LCBO?

Aeroplan Members will be able to earn one (1) Aeroplan Point for every $4.00 spent* at LCBO Retail Locations, the lcbo.com website, the LCBO mobile application, and on VintagesShopOnline.com. Aeroplan Members are also able to earn bonus Aeroplan Points on certain promotional offers, as determined by the LCBO.

What kind of LCBO purchases earn Aeroplan Points?

Aeroplan Members can earn Aeroplan points for purchases made in LCBO retail stores, on LCBO.com, in-app using the LCBO App and on VintagesShopOnline.com.

You cannot earn Aeroplan Points on delivery fees, HST, container deposits (included in the purchase price), gift card purchases or charity donations.

Where can I earn points for LCBO purchases?

The Aeroplan Program is only available to Aeroplan Members who make qualifying purchases at LCBO Retail Locations, the lcbo.com website, the LCBO mobile application, and Vintages Shop Online. Aeroplan Members will not be able to earn Aeroplan Points for beverage alcohol purchases from LCBO Convenience Outlets, duty free stores, licensees or grocery partners.
 

Who is eligible to earn Aeroplan points?

The Aeroplan rewards program is only available to LCBO retail customers. Wholesale customers (i.e. licensees, grocery partners and agents) are not eligible to earn Aeroplan points for LCBO purchases.

Only transactions made for non-commercial purposes are eligible for earning Aeroplan Points. Transactions that are not eligible to earn Aeroplan Points include purchases made on behalf of LCBO Convenience Outlets or agency stores, purchases made by agents representing manufacturers/suppliers, purchases made by licensees, and purchases made on behalf of an end consumer facilitated through a third party on-demand delivery platform (each, an “Ineligible Purchase”).

Do Aeroplan points expire?

Yes. If there has been no activity in your account (ie. you haven’t earned, redeemed, donated, transferred or converted any points) for 18 months, your points will expire. So long as a member stays active and makes one transaction in an 18-month period, their points won’t expire.

For full details on the Aeroplan “inactivity policy” and how to keep your Aeroplan Points, visit:  aircanada.com/aeroplan-inactivitypolicy.

I have not used my Aeroplan account in 5 years. Does my account still work?

If you have not used your Aeroplan card in 5 years, you will need to get a new Aeroplan number so you can keep earning. Create a new Aeroplan account at aircanada.com/join.

®Aeroplan is a registered trademark of Aeroplan Inc., used under license.
®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.

TERMS AND CONDITIONS

Eligibility & Earning Points: 
To be eligible to earn Aeroplan points (“Aeroplan Points”) with the Liquor Control Board of Ontario (“LCBO”) you must be an Aeroplan member (“Aeroplan Member”) and have an Aeroplan account in good standing, all in accordance with Aeroplan’s Terms and Conditions (the “Aeroplan Program”)

Only transactions made at LCBO retail stores, the lcbo.com website, the LCBO mobile application, and on Vintages Shop Online are eligible for earning Aeroplan Points. Please visit lcbo.com to find your nearest LCBO retail store location (each, an “LCBO Retail Location”).

How to Earn Points
To earn Aeroplan Points, simply (i) present your Aeroplan Member card at the check-out when you make a purchase at an LCBO Retail Location or, (ii) if you are making a purchase on the lcbo.com website, LCBO mobile application, or the Vintages Shop Online website, add your Aeroplan Member card number to your Vintages Shop Online account profile and you will earn Aeroplan Points with each qualifying Vintages Shop Online purchase.

Purchases made at any LCBO Retail Location, online or in the LCBO application prior to (i) an individual’s enrolment in the Aeroplan Program, or, (ii) November 16, 2021 are not eligible for the accumulation of Aeroplan Points.

Returns
In the event of a return or exchange relating to a transaction that has resulted in an accrual of Aeroplan Points, any Aeroplan Points earned on that transaction will be automatically adjusted (whether or not the Aeroplan Card or Aeroplan Card number is presented at the time of return or exchange). Adjustments may be made to Base Points and any Aeroplan Points earned through Product Bonus Offers.  The final total of Aeroplan Points earned for your transaction will be available in your Aeroplan Member account .

Adjustments (Errors) & Discrepancies
Aeroplan Points displayed on your transaction record at the time of purchase are estimates only and do not necessarily reflect the final amount of Aeroplan Points that will be issued to you. The LCBO reserves the right, in its discretion, to add, remove, make adjustments to, and/or correct any errors in, the amount of Aeroplan Points issued to Aeroplan Members, at any time and for any reason, with or without notice, including, without limitation, as a result of: (a) Aeroplan Points being erroneously earned or credited to your Aeroplan Member account; (b) issues with order fulfilment or product unavailability, for any reason; (c) issues with payment processing; and (d) Aeroplan Points earned at an incorrect, higher earn rate.

In the event of any discrepancy relating to Aeroplan Points earned at LCBO Retail Locations or through the lcbo.com website, LCBO mobile application, or Vintages Shop Online website, please contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com. The LCBO must be notified within twelve (12) months of the date on which the transaction relating to the discrepancy occurred. Only those discrepancies that are accompanied by an original receipt will be considered for adjustment.

For transactions in LCBO Retail Locations where the customer failed to present their Aeroplan Member card at the time of purchase, the customer may request the applicable Aeroplan Points by returning to the same LCBO Retail Location, only on the same day as the applicable transaction, with the original receipt and their Aeroplan Member Card. Otherwise, for transactions made online or in app, contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com to make your request within twelve (12) months of the transaction.

The final total of Aeroplan Points earned for your transaction will be available in your Aeroplan Member account. 

OFFERS:

Base Points Offer
Earn one (1) Aeroplan Point for every $4.00 spent (excluding delivery fees, taxes, container deposits, gift cards and charity donations) at LCBO Retail Locations, through the lcbo.com website, LCBO mobile application, or Vintages Shop Online (the “Base Points”). The total Aeroplan Points earned will be rounded down to the nearest whole Aeroplan Point.

Example: $18.90/$4.00 = 4.725, which will be rounded down to 4 Aeroplan Points earned.

Bonus Points Offers – Products
Select products may, in the LCBO’s discretion, be available at LCBO Retail Locations, the lcbo.com website, and LCBO mobile application, with time-limited bonus offers (“Product Bonus Offers”). The amount of bonus Aeroplan Points earned per product and the duration of the Product Bonus Offers may vary and are subject to change by the LCBO, without notice. All Product Bonus Offers are applicable only while supplies last. Not all LCBO Retail Locations will feature the same in-store Product Bonus Offers.
 

Aeroplan 2X Bonus Points Offer

*From April 28, 2024, at 12:00 a.m. EDT to May 25, 2024, at 11:59 p.m. EDT, Aeroplan Members will earn two times the Aeroplan bonus points when they buy four (4) or more products on Aeroplan bonus points offer in-store, on the LCBO.com website or the LCBO mobile app. Multiplier only applied on Aeroplan bonus points. Aeroplan base points are excluded from the offer. Offer available while supplies last. Not all eligible products are available online or at all LCBO retail locations. Please allow 6-8 weeks after the promotion ends to receive the Aeroplan Bonus Points. Other conditions apply. Visit LCBO.com/aeroplan for full terms and conditions. ^®Aeroplan is a registered trademark of Aeroplan^® Inc., used under license. ^®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.
 

Wines of South Africa Bonus Offer

*From April 28, 2024, at 12:01 a.m. EDT to May 25, 2024, at 11:59 p.m. EDT, Aeroplan Members will earn twenty (20) Aeroplan bonus points with each separate purchase of $20-$39.99 or sixty (60) Aeroplan bonus points with each separate purchase of $40 or more of any participating South African wines in one transaction in-store, on the LCBO website or the LCBO mobile application. Minimum purchase requirement excludes delivery, tax, container deposits, gift card purchases, charity donations and head office cheques. Offer available while supplies last. Offer not applicable on VintagesShopOnline.com. Not all eligible products are available online or at all LCBO retail locations. Please allow 6-8 weeks after the promotion ends to receive the Aeroplan Bonus Points. Other conditions apply. Visit LCBO.com/aeroplan for full terms and conditions. ^®Aeroplan is a registered trademark of Aeroplan^® Inc., used under license. ^®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.
 

BUY 2 BUD LIGHT 6 x 355 mL AND EARN 50 PTS, ON BLUE JAYS^TM HOME-GAME DAYS, EARN 200 PTS*

* From April 28, 2024, at 12:01 a.m. EDT to May 25, 2024, at 11:59 p.m. EDT, Aeroplan Members will earn 50 Aeroplan bonus points with each separate purchase of two (2) cases of Bud Light 6 x 355 mL cans (LCBO 908665) in-store, on the LCBO website or on the LCBO mobile application. On April 28, 29, 30, May 1, 10-12, 17-22, 2024 at 12:01 a.m. EDT to 11:59 p.m. EDT, Aeroplan Members will earn an additional 150 bonus points with each separate purchase of two (2) cases of Bud Light 6 x 355 mL cans (LCBO) in-store, on the LCBO website or on the LCBO mobile application. Offer available while supplies last. Not all eligible products are available online or at all LCBO retail locations. Please allow 6-8 weeks after the promotion ends to receive the Aeroplan bonus points. Other conditions apply. Visit lcbo.com/aeroplan for full terms and conditions. ^®Aeroplan is a registered trademark of Aeroplan^® Inc., used under license. ^®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license. ™TORONTO BLUE JAYS, bird head design, and all related marks and designs, are trademarks and/or copyright of Rogers Blue Jays Baseball Partnership (“RBJBP”).
 

Wines of New Zealand Bonus Offer

*From April 28, 2024, at 12:01 a.m. EDT to May 25, 2024, at 11:59 p.m. EDT, Aeroplan Members will earn one hundred (100) Aeroplan bonus points with each separate purchase of $50 or more of any participating New Zealand wines in one transaction in-store, on the LCBO website or the LCBO mobile application: Eradus Sauvignon Blanc (225557), Kim Crawford Illuminate Sauvignon Blanc (18947), Kim Crawford Rosé (650325), Nobilo Sauvignon Blanc Marlborough (415745), Oyster Bay Pinot Grigio (326090), Oyster Bay Pinot Noir (590414), Selaks Sauvignon Blanc (28569), Stoneleigh Latitude Sauvignon Blanc (324228), Stoneleigh Lighter Sauvignon Blanc (12618), Villa Maria Private Bin Sauvignon Blanc Marlborough (426601), Whitehaven Sauvignon Blanc (308288), Yealands Sauvignon Blanc Marlborough (277731). Minimum purchase requirement excludes delivery, tax, container deposits, gift card purchases, charity donations and head office cheques. Offer available while supplies last. Offer not applicable on VintagesShopOnline.com. Not all eligible products are available online or at all LCBO retail locations. Please allow 6-8 weeks after the promotion ends to receive the Aeroplan Bonus Points. Other conditions apply. Visit LCBO.com/aeroplan for full terms and conditions. ^®Aeroplan is a registered trademark of Aeroplan^® Inc., used under license. ^®The Air Canada maple leaf logo is a registered trademark of Air Canada, used under license.

OTHER TERMS

Participation in the LCBO Aeroplan Program constitutes acceptance of these Terms and Conditions, along with Aeroplan’s Terms and Conditions. Offers may be added, removed or changed at any time, in the LCBO’s discretion. LCBO and Aeroplan reserve the right to terminate your participation in these offers if you violate any of these Terms and Conditions. For Aeroplan Product Bonus Offers, please allow 6-8 weeks after the Product Bonus Offer ends to receive the bonus Aeroplan Points.

If you have any questions about the LCBO Aeroplan Program, please contact LCBO Customer Care at 1-800-668-5226 or via hello_lcbo@lcbo.com.