COVID-19

COVID-19 and your LCBO shopping experience

As we continue to navigate COVID-19, health and safety remains top of mind for us all. We follow the direction of public health officials to limit the effect COVID-19 may have on our people, partners, customers, and in our communities.

We remain focused on making it easy for you to find the products you’re looking to enjoy and explore, no matter how you shop with us, but this is not business as usual. We’re also asking for your help in supporting a safe shopping experience. Below you’ll find some updates and asks - we are grateful for your continued understanding and patience. We will continue to update our customers about any operational changes. Remember, the team at hellolcbo@lcbo.com is always available to help with any questions or information.

Do not shop if you are ill or should be self-isolating.

Do not shop if you are ill or should be self-isolating.

Plan your trip by making a list.

Plan your trip by making a list.

If you can, shop alone.

If you can, shop alone. If you bring your own reusable bag, kindly pack your own purchases.

Practice physical distancing and adhere to traffic flow markers throughout the store.

Practice physical distancing and adhere to traffic flow markers throughout the store.

Whenever possible, pay with debit or credit to reduce handling of cash. Many financial institutions have increased the spend threshold for the tap functionality. This is a great option to reduce touching of pinpads.

Whenever possible, pay with debit or credit to reduce handling of cash. Many financial institutions have increased the spend threshold for the tap functionality. This is a great option to reduce touching of pinpads.

Mask

Face coverings are mandatory in all LCBO stores unless you meet a provincial legislated exemption. Please plan ahead and bring your own mask.

Changes to the Shopping Experience

The LCBO has measures in place to protect staff and customers including:

  • Restricting capacity in accordance with public health guidance on capacities across the province.
  • Requiring customers to wear face coverings in all LCBO stores unless they meet a provincial legislated exemption. Please plan ahead and bring your own mask; LCBO will not be providing masks.
  • Increased cleaning and sanitization in our stores and warehouses.
  • Managing traffic flow within our stores to avoid crowding and marking points within the stores as guidance for staying recommended distances apart.
  • Plexiglass barriers at cash desks across our retail network.
  • As part of our Responsible Service Program, we have policies and procedures in place and in accordance with the law for the purposes of checking ID and public intoxication before serving customers. Thank you for your understanding and for removing your mask safely if requested to do so while visiting our stores.

LCBO’s workplace COVID-19 vaccination and testing policy

As part of our ongoing commitment to keeping the LCBO a safe place to work and shop, and supporting our local communities, we have introduced a mandatory COVID-19 vaccination and testing policy. As of October 30, 2021 all LCBO employees and anyone performing work in our retail stores, warehouses, and offices across the province will be fully vaccinated against COVID-19 or will undergo regular rapid screening.

Ontario’s vaccine certificate system for non-essential activities does not apply to in-store LCBO shoppers.  

Return Policy

Product returns dating back 30 days from your original purchase are being accepted by LCBO stores, accompanied with the original receipt. Each store has a dedicated returns station and all returns in saleable condition will undergo a disinfection and quarantine period of three days before resale.

Store Hours

Most retail stores operate Monday through Saturday. Effective June 11, 2021, LCBO will resume extended hours of operation, closing at 9 p.m., where applicable. LCBO stores are open 11:00 a.m. until 6:00 p.m. on Sundays.

  • Customers are encouraged to check the store locator feature, as their local store hours may vary.
  • There could be an instance when an LCBO store closes without notice or adjusts their hours and/or days of operation.

LCBO Convenience Outlets authorized to sell beverage alcohol are privately owned and business hours may vary.

Priority Access for Healthcare Workers

We are proud to join the retail industry’s appreciation of healthcare workers during COVID-19 by offering priority access within our retail stores.

Healthcare workers (which include all employees from hospitals, health care facilities, and paramedics) who present official photo identification of their role will be invited to take their place at the front of any line up outside of LCBO stores.

We continue to witness moments of kindness and community support in helping people stay home. If you plan to shop with us, consider offering to pick something up for a friend or neighbour and safely deliver it to them.

Be patient and kind to our staff, our security team, and each other. This is a stressful time for all of us.

Delivery & Pickup Options

We offer these convenient ways to get your products safely and easily:

  • Home Delivery: Place your order online for delivery to your door in 3-5 business days. Home delivery is $11.95 (plus taxes) per order with a minimum $50 order. *Delivery may take longer due to higher-than-normal order volumes.
  • Same-Day Pickup: Place your order online and pick it up in-store the same day at one of our 190+ Same-Day Pickup stores (product availability varies by store). Same-Day Pickup is free and we’ll have your order packed and ready for pickup in store in 3 hours or less. Please wait for the “Your order is ready for pickup” email.
  • Deliver to Store: Shop online for free delivery to the store of your choice (delivery typically takes 5 to 14 days but may take longer to rural locations and due to higher-than-normal order volumes) and pick up your order at your leisure.
  • Curbside Pickup: Simply order online at a participating Curbside Pickup  store, and we'll bring it right out to your car. Curbside pickup is free.

Learn more about our delivery and pickup options here.

We’ll keep you informed as we explore additional delivery options for the future. Thank you for your patience and understanding. 

Changes to Events

All LCBO and Vintages in-person events have been cancelled for now.

We are bringing you exciting Virtual Events; check LCBO.com or our Facebook page often for updates.

Confirmed cases amongst LCBO Team Members

As part of our commitment to transparency with our people, partners, customers and communities, and out of an abundance of caution, the LCBO provides updates on confirmed COVID-19 cases amongst individuals who are LCBO retail team members. Click here for details. When we are informed of confirmed cases, we will take appropriate action immediately, which may include temporarily closing the store for additional deep cleaning, contacting all impacted employees, and connecting with local public health officials.  Sharing these updates is not intended to imply workplace transmission. Should we receive direction from public health officials, including specific notification required to our customers, we will act immediately and accordingly.