I am proud to present the LCBO’s 2022-2027 Multi Year Accessibility Plan, which provides details on our commitment to creating an equitable and inclusive experience for our customers, employees and suppliers.
The LCBO recognizes the value and contribution of persons with disabilities within our organization and, moreover, the steps we must take in serving our customers with disabilities in a barrier-free environment. This applies not only to our brick-and-mortar retail environments, but also to our digital properties, which have become an increasingly popular channel.
There have been significant improvements and accomplishments at the LCBO in how we have integrated accessibility into the fabric of our culture, and I look forward to further advancements and collaboration to ensure we remain a best-in-class organization.
The LCBO is proud to serve the citizens of Ontario, and our commitment to Diversity, Inclusion, Belonging, and Equity extends into everything we do. Through our journey with the commitments outlined in our Multi Year Accessibility Plan, LCBO aims to exceed in creating an inclusive, equitable and barrier-free environment for our customers, employees and suppliers.
Sincerely,
George Soleas
President & CEO, LCBO
The Liquor Control Board of Ontario (LCBO) is committed to excellence as an organization under the guidance of three key strategic priorities:
As part of this commitment, the LCBO is dedicated to providing an accessible and inclusive experience for customers, staff and business partners when accessing LCBO services, information or facilities.
This Multi Year Accessibility Plan, as mandated through the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), outlines the LCBO’s strategy to prevent and remove barriers for persons with disabilities and to meet its requirements under the Integrated Accessibility Standards Regulation (IASR). The LCBO will champion and drive accessibility within the organization to ensure the organization meets or exceeds compliance as legislated by the AODA.
The LCBO’s Multi Year Accessibility Plan outlines how the LCBO will fulfil its commitment to accessibility under the following standards:
As part of the LCBO’s commitment to persons with disabilities and as outlined by IASR, the LCBO will:
The LCBO will lead by example by meeting and/or exceeding legislative standards in achieving best practices in accessibility rather than baseline compliance. The LCBO will establish accountability within our processes and procedures in fostering an organization that is inclusive to persons with disabilities using an approach that respects dignity and independence.
The LCBO will build accessibility considerations into our culture, incorporating accessibility as a key requirement from the outset rather than as an afterthought. This means building accessibility as a driver in our project planning, procurement strategy, retail environments, employee experience and customer service.
As part of the larger LCBO Diversity, Inclusion, Belonging and Equity strategy, the LCBO is committed to fostering an organizational culture that is respectful, equitable and inclusive of all persons. This includes the commitment of a barrier-free and dignified environment for all our customers, employees and suppliers with disabilities.
The LCBO will include direct, clear, and plain language in all our partnership agreements that reflects the LCBO’s commitment to meeting and/or exceeding legislative standards as outlined in the AODA. The LCBO will ensure that accessibility is a mandatory and non-negotiable requirement in our business partnerships and hold our suppliers accountable on our common commitment to accessibility.
The LCBO is continually working to ensure that our services, information and facilities are available in an inclusive and equitable way for customers, staff and vendors.
The commitments outlined below as part of the LCBO Multi Year Accessibility Plan 2022-2027 are either in-progress or will be initiated during the 5-year term, with the goal of satisfying all commitments by the end of 2027.
The LCBO will report on progress annually for each of the commitments as part of this plan.
The LCBO continues to work in identifying and removing accessibility barriers and creating an inclusive and equitable environment. The LCBO is dedicated to achieving and/or exceeding the commitments as outlined in this Multi Year Accessibility Plan and will report annually on the progress of these commitments.
Additionally, the LCBO will provide bi-annual compliance reports to the Accessibility Directorate of Ontario as mandated by the AODA.
The LCBO looks forward to ongoing collaboration and partnership with the disability community in working towards maximum accessibility in everything we do.
For general inquiries or to request an alternate format of this plan, please contact:
Michael Nigro
Director, Accessibility
100 Queens Quay East
Toronto, Ontario
M5E 0C7
Michael.Nigro@LCBO.com
(437) 238-5222