LCBO Accessible Feedback And Request for Accessible Formats
The LCBO welcomes and appreciates comments on our services, particularly regarding how well customer expectations are being met.
In conjunction with the above and as per the requirements set in regulations under the Accessibility for Ontarians with Disabilities Act, 2005, upon request, the LCBO will make reasonable efforts to provide or arrange for, in a timely manner, the provision of accessible formats and communication supports in its feedback processes in order to ensure that these processes are accessible to persons with disabilities.
The LCBO will also discuss with the requesting person the suitability of a proposed accessible format or communication support that will allow the person to provide his or her feedback.
Feedback on the LCBO’s accessibility can be made using the following methods:
Phone: LCBO Customer Care - 1-800-668-5226
Mail: Attention LCBO Customer Care
100 Queens Quay East, 9 Floor
Toronto Ontario
M5E 0C7
E-mail: (enter the word Accessibility in the subject line)
Hours: Monday to Friday, 8:30 a.m. to 6:00 p.m., Saturday, 9:00 a.m. to 6:00 p.m.
Customers can expect to hear back from the LCBO within five business days.
All of the aforementioned information is available in accessible formats upon request including, but not limited to:
- braille
- audio formats
- electronic text
- any other medium, on request and where practical
