Annual Report

Annual Report 2016-2017



Transforming for the Future

There is little resemblance between the LCBO today and the LCBO that opened its doors 90 years ago. We evolved with the needs of the public and our communities to remain relevant to consumers while upholding our founding commitment to social responsibility. While the LCBO’s evolution during our first 90 years was at a measured pace, the marketplace is changing more rapidly today.

And so are we.

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Product category sales increase

  • LCBO continued to successfully support the domestic industry. Ontario wine sales rose 5.9 per cent to $483 million. Ontario craft beer sales led all beer segments, with sales growth of nearly 28 per cent; sales of Ontario craft cider gained more than 39 per cent.
  • Wine sales were $1.50 billion, an increase of $50.6 million (3.5 per cent).
  • Spirits sales were $2.24 billion, an increase of $109.0 million (5.1 per cent).
  • Beer & Cider sales were $1.29 billion, an increase of $117.0 million (9.9 per cent).
  • Vintages sales were $538.5 million, an increase of $25.7 million (5.0 per cent).

Corporate Social Responsibility

  • Retail staff challenged 14.4 million people who appeared underage, intoxicated, or were suspected of purchasing for a minor or an intoxicated person. More than 258,000 were refused service and 82 per cent of refusals were for reasons of age.
  • We maintained a waste diversion rate of 93 per cent for the containers LCBO sells when the Ontario Deposit Return Program and municipal Blue Box programs are combined. Since the program’s inception, more than 3 billion containers have been recycled.
  • LCBO’s Quality Assurance laboratory performed more than 633,000 tests to ensure the products available on our store shelves are safe.
  • Thanks to the generosity of our customers and employees, we raised a new record of $13.3 million for worthy causes. Also setting a new record was our December Giving Back In Our Community campaign, which raised $5.6 million for MADD Canada and four children’s hospitals serving Ontario. In addition, $3.7 million was raised for the United Way and $2.9 million for the Red Cross’ Alberta fires relief effort.

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