Responsible Service Program

We sell responsibly for the good of ontario

As part of our commitment to Safe and Informed Consumption, we champion responsible retailing practices that protect the public safety of our employees and empower customers to make positive drinking choices for their health and well-being.

Our Responsible Service Program includes three policies designed to help us sell alcohol responsibly:

Be ID Ready

We encourage customers – especially those under the age of 25 – to always have their ID ready.

Intoxication Policy

We won’t serve anyone who appears to be intoxicated.

Second Party Purchase

We won’t serve anyone who appears to be purchasing for a minor or someone intoxicated.

Every day, LCBO retail employees demonstrate their vigilance in enforcing these policies. It can be one of the most difficult aspects of the job, but it’s one that trained LCBO retail employees take very seriously. The results? In 2019, LCBO staff challenged more than 12.1 million individuals for failing to produce valid ID, appearing intoxicated or attempting to purchase alcohol for a minor or an impaired individual.

Resources for Safe Consumption & Support
  We foster a culture of moderation and helping Ontarians make responsible choices about consumption. To help achieve that goal, we’ve compiled a list of resources to help you stay informed and make responsible choices.

Partnership with MADD Canada
As part of our commitment to create   thriving communities and prevent alcohol consumption among minors, we’ve partnered with MADD Canada. Together, we are working to help our customers make informed decisions, keep roads safe and ensure Ontarians get home safely and stay out of harm’s way.

Centre for Addiction and Mental Health

Learn More

ConnexOntario Drug & Alcohol Helpline

Learn More

Drink IQ

Learn More

Women's College Hospital

Learn More
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Low-Risk Drinking Guidelines

Did you know that Canada has a set of low-risk drinking guidelines? Developed with the Canadian Centre on Substance Abuse (CCSA) and the Centre for Addiction and Mental Health (CAMH), these guidelines help Canadians make informed choices that support a culture of moderation.

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Alcohol-Free Pregnancy

The Best Start Resource Centre supports awareness that an alcohol-free pregnancy is the best way to give your baby the best start. If you’re pregnant or planning a pregnancy, you’ll find helpful, expert-developed information on a wide array of topics — nutrition, physical activity, morning sickness and much more.

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Parent Action Pack

If you’re the parent of a teen or a professional working with teens, check out the Parent Action Pack developed by Parent Action on Drugs with support from the LCBO. This free online and print resource is a toolkit with effective strategies for having meaningful conversations about alcohol and other common drugs with teens.

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Drinking & Driving

As a host, you may be held responsible if a guest is injured or harms another person as a result of driving home from your house impaired. If you serve alcohol, it’s your responsibility to ensure your guests get home safely or stay the night. Check out these resources for more information: Alcohol and Gaming Commission of Ontario; Hello LCBO’s toll-free contact centre 1-800-668-5226; HelloLCBO’s Contact Center Toronto (416-365-5900).