Welcome to the Toronto Retail Service Centre updates page. We are committed to keeping our Specialty Services agent community informed and supported throughout this transition.
Trillium Facility Materials
Package for Agents
Directions to the facility; facility yard map; safety protocols
How to book an appointment on Opendock.com for order pickups and product returns
How to pickup an order at the Trillium facility
Package for Inbound Carriers
Directions, Yard Map Safety Rules
How to book an appointment on Opendock.com for inbound carriers
General Deliveries
Directions, Yard Map Safety Rules
Additional materials
(Video) Virtual Town Hall for Specialty Services Agents - October 1, 2020
Please use Google Chrome or your mobile device to watch the video.
Townhall Deck October 1, 2020
Transition and Facility FAQ - October 20, 2020
Letter to the Trade -- Toronto Service Centre Update August 31, 2020
August 31, 2020
Letter to the Trade - Toronto Retail Service Centre May 20, 2020
May 20, 2020