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PRIVATE
ORDERING
The
Private Ordering department of the
LCBO responds to requests from our
customers to import products from
around the world that are not available
in LCBO stores.
Customers provide
us with as many details as possible
about the product by telephone, fax
or electronic form. We source the
product and provide the customer with
cost and delivery information. For
certain brands we also verify whether
or not the supplier has a local representative
who promotes the brand as part of
their portfolio.
Once an order is
placed, the import process may take
up to six months depending on the
product's point of origin.
What
is the cost and mark-up for Privately
Ordered products?
How long will it take?
Is there a deposit? How much?
Is there a minimum case
order?
What is the cost of Freight?
Why is it so much for single orders?
What is the LCBO's procedure
for obtaining quotations?
Laboratory Testing
Reliability of Information
Contact Information and
Order Forms
What
is the cost and mark-up for Privately
Ordered products?
Typically the final cost per bottle
of the product will be approximately
three to four times higher than the
retail price in the country of origin
after application of exchange rates,
LCBO mark up, freight, taxes and duty.
How long will it take?
Ontarians can leverage the LCBO global
logistics network to obtain products
from anywhere in the world pending
supplier willingness to ship.
International products typically
arrive within eight weeks and
Canadian products within 15 days. In
rare circumstances it may take
longer for an order to arrive
depending on source location,
product availability and supplier
readiness.
Is there a deposit? How much?
The LCBO will require a minimum deposit of 25% of the estimated retail value of the order. The LCBO reserves the right to change the deposit requirements from time to time, and request a larger deposit amount at the LCBO’s discretion in some instances based on the dollar value of the order.
Is
there a minimum case order?
The LCBO has a minimum order requirement
of one case. There will, however,
be instances where a supplier may
require a higher minimum case order.
Please be aware the LCBO has no control
over a supplier’s minimum order
requirements.
What is the cost of Freight?
Freight rates within Canada can be
lower than International freight
rates understanding the impact of a
number of variables including, but
not limited to: distance, order
quantity, shipping terms and mode of
transportation.
Please note that
actual freight charges will depend
upon market conditions and foreign
exchange rates in effect at the time
an order is placed.
What
is the LCBO's procedure for obtaining
quotations?
The LCBO will contact the
supplier or their local sales representative
to request pricing and minimum order
quantities. We will make three attempts
over a six-week period to obtain this
information.
Upon receiving
a response from the supplier we will
advise you of pricing and importing
costs for the items. Based on this
information, you then decide whether
or not you wish to place an order.
If we do not receive
a response from the supplier or its
sales representative during the six-week
period, the file will be closed and
you will be notified that the product
is not available.
Laboratory Testing
Laboratory testing ensures that the
products tested meet or exceed
federal standards. There is a fee
per product to conduct this test.
For spirits based products the lab
fee is $150.00 CDN plus applicable
taxes per product. For wine and beer
based products the lab fee is
$175.00 CDN plus applicable taxes
per product. Where small quantities
are being purchased by individuals
for personal consumption, laboratory
testing may be waived.
For more
information regarding Quality
Assurance and lab testing please
visit
http://www.doingbusinesswithlcbo.com/tro/Packaging-Quality/Quality-Assurance/index.shtml
Reliability
of Information
All information found on this site
(including cost estimates, shipping
times and freight costs) is for reference
only. This information is based upon
estimates and recent examples of typical
transactions; however, it is not intended
as a description of the terms that
will apply to any particular future
order. Actual costs and delivery times
will be affected by market conditions
in effect at the time of your order.
Market conditions can be affected
by many variable factors including
changes in product availability, supplier
prices, foreign exchange rates, shipping
market conditions and government regulations.
Contact
Information
To obtain more information about a
product you are interested in or to
get further information regarding
our department, please call or fax
our customer service representatives
or complete the electronic Request
for Information Form below:
Private Ordering
LCBO
33 Freeland Street
Toronto, Ontario
M5E lL7
Phone # 416 864-6739
Fax # 416 365-5934
Long - dist. 1-800-668-5144
SPECIALTY
SERVICES REQUEST FOR INFORMATION
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