Challenge & Refusal

Preventing sales to minors and intoxicated adults

As part of our Challenge & Refusal program, every day LCBO Retail employees demonstrate their vigilance in preventing sales to minors, those who appear intoxicated or those attempting to shop for either of those individuals every day. It can be one of the most difficult aspects of the job, but one that trained LCBO Retail employees take very seriously.

The results? LCBO staff challenged more than 14.4 million individuals in 2016-17 for failing to produce valid ID, appearing intoxicated or attempting to purchase for a minor or an impaired individual. Service was refused to more than 258,000 people, with 82 per cent for reasons of age.

LCBO’s Integrity Shop Program, which is conducted by a third-party, verifies our retail employees’ compliance with our Check 25 policy, which requires staff to check ID for anyone who appears to be under the age of 25. 


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