LCBO Accessibility Policy: Statement of Organizational Commitment
SUMMARY
The LCBO recognizes that the Government of Ontario supports the full inclusion of persons with disabilities as set out in the Ontario Human Rights Code (the “Code”), and the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.
Under the AODA and its Regulations, the following accessibility standards set requirements that are applicable to the LCBO:
- Customer Service;
- Information and Communications;
- Employment; and
- Accessibility Standards for the Built Environment
COMMITMENT
The LCBO is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar way as other customers.
The LCBO is committed to ensuring that every employee and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provisions of the Code and the AODA and its Regulations. The LCBO will meet the accessibility needs of persons with disabilities in a timely manner.
POLICY APPLICATION
This policy applies to all individuals entitled to the protections set out in the AODA and its Regulations, including customers and employees of the LCBO.
COMMITMENT
The LCBO is dedicated to providing an accessible and inclusive experience for customers, staff and vendors when accessing LCBO services, information or facilities.
This commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar way as other customers.
The LCBO is committed to ensuring that every employee and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provisions of the Code and the AODA and its Regulations. The LCBO will meet the accessibility needs of persons with disabilities in a timely manner.
In order to deliver on this commitment, the LCBO will also require that any partners, vendors or organizations providing the LCBO services or delivering services on behalf of the LCBO must adhere to these principles.
The LCBO must meet, at a minimum, accessibility requirements as outlined in the AODA in a number of key areas:
- General Requirements
- Information and Communication
- Customer Service
- Design of Spaces
- Employee Experience
The LCBO will also drive an Accessibly by Design culture, considering accessibility as a key driver in organizational processes from the start, rather than as an afterthought
MEANS OF ACHIEVING THE LCBO’S ACCESSIBILITY OBJECTIVES
This policy, related policies and the LCBO – Multi-Year Accessibility Plan outline the LCBO’s strategies and actions to prevent and remove barriers to accessibility and to meet the requirements under the AODA and its Regulations.
ACCESSIBLE FORMATS
All of the aforementioned documents are available in accessible formats upon request including, but not limited to:
- braille
- audio formats
- electronic text
- any other medium, on request and where practical
